How to Tell if a Locksmith Is Legitimate
When you're locked out, it's tempting to call the first number you find. These checks take a minute and can save you a lot of money and stress.
Most locksmiths are honest, skilled tradespeople. But lockouts are stressful, people are in a hurry, and that makes it easy to get caught by a vague quote or a surprise bill. Here's what to check.
1. Get the price before anyone comes out
Ask for the call-out fee and the likely total for your job. A genuine locksmith can give you a price or a clear range over the phone once they know what's happened. Be wary of anyone who won't say anything beyond "it depends" or quotes a suspiciously low call-out fee with no mention of labour.
2. Ask for the business name
When someone answers with only "locksmith", ask for the business name. You should be able to look it up, and it should match the invoice you get at the end.
3. Check reviews
Look for reviews on Google and elsewhere, and read a few of the bad ones as well as the good ones. Look at how the business handled problems.
4. Expect to be asked for proof of ownership
A legitimate locksmith will ask you to show you live at the property or own the car before or after opening it. If they don't care at all, that's a warning sign.
5. Ask about non-destructive entry
Most standard house and car locks can be opened without damage. If someone wants to drill the lock straight away without trying anything else, ask why.
6. Ask about professional membership
Many locksmiths in Australia belong to the Master Locksmiths Association of Australasia, which has its own code of practice. It's worth asking.
7. Get a written invoice
Ask for an itemised invoice showing the business name, ABN, what was done and what you paid.
The best time to find a locksmith
Before you need one. Save a local locksmith's number in your phone now, and get spare keys cut for the house and the car.
Frequently asked questions
Your questions, answered
Is it normal to pay a call-out fee?
Yes. Most locksmiths charge a call-out fee plus labour and parts. Ask for both when you call.
Should a locksmith ask for my ID?
Yes. It protects you, because it means they won't open your home or car for someone else.
Need a locksmith on the Peninsula?
Homes, cars and businesses. Call any time and tell us what has happened.